• We process orders for shipping from Monday to Saturday, excluding Sundays and holidays.
• All orders received on weekdays after 4:00 p.m., weekends or holidays will be processed the following business day.
• All orders placed from Monday to Friday before 4:00 p.m. will be processed the same business day.
• Please allow 24 to 48 hours after placing your order for processing.

Shipping Options and Rates

All HAND the movement packages are shipped via courier service. We offer different shipping options for deliveries within Mexico, USA, Canada, Latin America and Europe, this are specified in our WEBSITE.

Shipping discounts can be applied
at checkout when the courier service is selected.

Please allow 24 to 48 hours after placing your order for processing.

Tracking Your Order

You can check your order tracking
number included in the confirmation email sent by HAND the movement.

You can track your order’s location
using the tracking number provided at the courier service selected at the checkout web site.

For issues in tracking your order, please contact us via email.

Returns

Items purchased from WEBSITE which are not SALE or otherwise noted as FINAL SALE may be Returned if received within 28 days. Orders placed online via the WEBSITE are NOT applicable for exchanges, only returns.

The collection of the package can be scheduled directly to the address of origin of the generated tracking number from Monday to Friday from 9 am to 6 pm.

The client must contact directly HAND THE MOVEMENT to generate the new tracking number and send it to the USER by mail. It will provide
as well the dates and time for the package pickup.

Once the package is collected, the parcel will be returned to HAND THE
MOVEMENT for the return of the payment.

As soon as package is received, we will verify that the item is
new, unworn and in perfect conditions. If approved, you will receive your
refund within 7-10 days to your payment method. If rejected, the item will be
sent back and you will not receive a refund.

HAND THE MOVEMENT will not accept a Return on merchandise that has been washed, worn,damaged after receipt or missing the original tags. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.